As a client, I want you to know you have the right to expect the following commitment from us: –
- You will receive friendly, courteous service. You will be respected and not taken for granted.
- We will honour our commitment to you absolutely.
- You will always be able to seek our advice with any photographic need, both professional and amateur.
- We believe totally that your perception of our performance is always the reality.
- We will acknowledge any communication you have with us before the end of the next working day.
- We will be honest, trustworthy and up front with you at all times.
- Our products will rarely be the cheapest. They will however be the absolute best quality and value available on the market.
- Your comments, criticisms, complaints and compliments are critical to our continuing to innovate and improve. We’re always looking forward to your ideas.